OTHER POLICIES​

RETURN POLICY

  • Customers can return their order within 7 days of the order delivery.

  • All returns must be in unused condition with all original tags and packaging intact.

  • Shipping and Cash on Delivery charges will not be refunded, wherever applicable.

  • In case of a partial refund, If the total invoice amount goes below Rs. 500 then shipping charges of Rs. 50 will be deducted from the refund amount. 

  • In case of reverse pick up, the availability of reverse pick up on the given pin code will be checked.

  • If available, reverse pick up will be done within next 3 working days. You will receive a Shipment Label of which you need to take 3 printouts. Out of 3, 1 label you will have to stick on the package upon packing the Product in a secure packaging. Get 1 signed by the pickup person and hand over the 3rd label to the pickup person. Please Note: The customer won’t be charged at the time of Pick Up. Please do not pay even if asked by pick up person and reject to handover the package.

  • If not available, the customer needs to ship it back to the below address:

BIGFOOT DZINE - DIGITAL - STRATIGIES
1374, Sadashiv Peth, Amit Apartment, Flat No. 36/44, Near Chimnya Ganapati Chowk,
Pune 411030 | Maharashtra (IND) | Ph. No: +91 9822055745 / 9822004205

Once we have received the items in the expected condition, order amount will be refunded through the same payment mode within 3-9 business days.

In case of Cash on Delivery mode, the customer will be asked for NEFT details.

For any other requests or queries write to us at info@bigfootdzine.com

REPLACEMENT POLICY

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  • Customers can send a replacement request within 7 days of the order delivery.

  • We do not charge for replacement.

  • All returns must be in unused condition with all original tags and packaging intact.

  • In case of reverse pick up, the availability of reverse pick up on the given pin code will be checked.

  • If available, reverse pick up will be done within next 3 working days.  You will receive a Shipment Label of which you need to take 3 printouts. Out of 3, 1 label you will have to stick on the package upon packing the Product in a secure packaging.  Get 1 signed by the pickup person and hand over the 3rd label to the pickup person. Please Note: The customer won’t be charged at the time of Pick Up. Please do not pay even if asked by pick up person and reject to handover the package.

  • Once we have received the items in the expected condition, We will ship the replacement package.

  • If reverse pick up is not available then the customer needs to ship it back to the below address:

 

BIGFOOT DZINE - DIGITAL - STRATIGIES
1374, Sadashiv Peth, Amit Apartment, Flat No. 36/44, Near Chimnya Ganapati Chowk,
Pune 411030 | Maharashtra (IND) | Ph. No: +91 9822055745 / 9822004205

For any other requests or queries write to us at info@bigfootdzine.com

HOW CAN I CANCEL MY ORDER ?

  • For prepaid orders, please contact us at info@bigfootdzine.com to cancel the order and refund your payment. Refund will be processed through the same payment mode within 12-15 business days.

  • If the order has already been shipped we will not be able to cancel it. However, you can refuse to accept the shipment and let us know as well.

  • If you have accepted the shipment, no worries, you can return the product and exchange it for something else.

  • In case you desire any changes or edits in your order, please write to us at info@bigfootdzine.com. We will help you out with customized solutions wherever possible.

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REFUND POLICY

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  • What are the terms and conditions for refund?

  • You can ask for a refund against any item in your order within 7 days of its date of delivery.

  • Refund will be processed through the same payment mode within 3-9 business days. In case of COD, We will need your NEFT details to process refund. NEFT process will need 2-4 days to initiate the refund.

  • If you are a guest user you will need to register with the email address which you had used to place your order.Shipping and COD handling charges are non-refundable, wherever applicable.

  • In case of a partial refund, If the total invoice amount goes below Rs. 349 then shipping charges of Rs. 50 will be deducted from the refund amount. 

  • For any other requests or queries write to us at info@bigfootdzine.com

 

PAYMENT AND SHIPPING

 

  • All credit card, debit card and net banking transactions are processed over a secure and encrypted connection.

  • In case of a payment failure, please retry ensuring the following:

  • Information passed on to the payment gateway is accurate i.e. account details, billing address, password (for net banking).

  • Internet connection is not disrupted in the process.

  • If your account has been debited after a payment failure, the money is normally credited back to your bank account within 7 business days. For any further clarification, you can email us at info@bigfootdzine.com

  • Orders within India are shipped within 4-6 working days. Delivery time may vary depending upon the shipping address.